Resources

Blogs

Outsourcing to the Experts
Outsourcing to the Experts
Outsourcing IT support allows companies to focus in on what's core to their business, and puts experts in charge of the rest.
Ripple ♥'s Mac® & PC Networks
Ripple ♥'s Mac® & PC Networks
We debut our first ever billboard in the Midtown district of Atlanta, and talk about our humble beginnings managing Mac and PC networks.
The Emperor's Customer Service Metrics for IT Support
The Emperor's Customer Service Metrics for IT Support
Ripple explains why most customer service metrics are BS.
Making IT Service More Human
Making IT Service More Human
What's the best policy when creating content? Yep, honesty reigns supreme even in the technical field of IT service.
Welcome to Managed IT Services
Welcome to Managed IT Services
Ripple's Managed IT service is a bit like staying at a great hotel. Everything is taken care of, and when you need help all you have to do is call.
IT Is An Investment, Not An Expense
IT Is An Investment, Not An Expense
Ripple IT CEO Mike Landman writes that IT is usually treated as an expense. But it shouldn't be: IT is an investment.
Standardizing on Mac?
Standardizing on Mac?
Macs are worth the additional cost when their applications are being utilized, but when using a Windows OS, a PC is more compatible and wallet friendly.
WiFi for Business
WiFi for Business
Business WiFi needs have changed, but most companies are still limping along with consumer-grade wireless networks installed years ago.
Helping People, Not Computers
Helping People, Not Computers
Ripplers know that providing great IT service is about helping people, not just fixing problems. That's why we say, "Humans First".
The Best Partnerships
The Best Partnerships
David Cummings and Mike Landman weigh in on what makes the best partnerships, and what to do when there's a clash of cultures.
The No-Spy Method to Managing a Mobile Workforce
The No-Spy Method to Managing a Mobile Workforce
What's the secret to managing a mobile workforce? Here's a hint: Ripple is a results-only work environment.
Case Study: Why DeMoss Chooses Ripple's IT Support
Case Study: Why DeMoss Chooses Ripple's IT Support
Meet DeMoss, a public relations firm in Atlanta. Ripple provides IT support for their people, network, and servers. Learn how we do it.

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