"They're available, timely, and resolve our issues. Ripple IT is a great partner to work with." 

Chris Ferh, COO

TSWII

Industry: Financial Services

Rating: 5.0/5.0

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How Ripple Helped

I'm the COO of TSWII. We're a financial services company. 

We brought on Ripple IT to handle our managed IT services. They would essentially be taking those duties off of my shoulders because I had formerly been handling all of the IT for our company.They handle our general managed IT services, and we've had different one-off projects. They migrated us from our local server to a cloud provider. They've also migrated our email services from one provider to another. Their team assists us with our cybersecurity, upgrades, as well as provides additional resources to strengthen our cybersecurity processes and infrastructure. They handle our individual pieces of equipment and computers by getting those onboarded and secured.

We only run Apple computers and systems, and we're a very small firm. Finding a managed IT partner who would take our account and could meet both of those needs was difficult. One of Ripple IT's competitors recommended us to them. They thought we'd be a good fit. We were immediately impressed so it was an easy decision.

Results & Feedback

All the projects they do have a successful outcome. They've consistently met our goals. Their team provides excellent customer service for our ongoing needs. They're available, timely, and resolve our issues. Ripple IT is a great partner to work with.

We've only had one project with a hard and fast deadline, and they met it. Most of the time, it's pretty flexible because everything is a process we knew would take some time to work through.

Ripple’s customer service is the best thing. I appreciate our account representative's follow-up with us. He proactively reaches out to help us plan — that's rare from what I've seen.

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See our full reviews on Clutch.

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