“They make proactive suggestions on how to aid the business that we haven't even considered.”

William Renshaw, CFO

The Fox Theatre

Industry: Nonprofit

Rating: 5.0/5.0

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How Ripple Helped

We're a nonprofit theater that's been around since 1929. As a nonprofit, we've existed since 1974. Our purpose is to maintain this very iconic, beautiful theater and share wonderful experiences with the rest of the world. Since March 2020 and the global pandemic, we've paused performances. I'm the CFO.

They're our managed IT provider, so they handled any and all tasks that have to do with our IT systems. That includes infrastructure responsibilities, making sure our systems function, evaluating security, and ensuring systems are backed up.

Once, we had a rather complicated situation with our phone vendors. They helped us untangle that and save us money. Another time, they facilitated major renovations with our displays and monitors all around the theater. We also have a major rewiring project that they finished about a year ago. They've helped us in tons of specific situations.

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Results & Feedback

Especially moving into remote work during the pandemic, having a robust infrastructure with backups has really helped us. I haven't dealt with any complaints about IT from our staff. Staff members aren't coming to me with computer troubles or any other IT issues. It's helpful to me to not have to deal with those issues, and I haven't needed to step in since the start of our engagement with them.

They're very good with communications. I speak to our on-site team member every day and check-in with our point person on a weekly basis. Deadlines are met with no problem.

Ripple is a good business partner. They make proactive suggestions on how to aid the business that we haven't even considered because they know our business so well.

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See our full reviews on Clutch.

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