“You can go to anyone at Ripple IT, and they'll get you what you need.”

Courtney Hodges-Lanius — HR Director

The XD Agency

Industry: Advertising & Marketing

Rating: 5.0/5.0

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How Ripple Helped

We're an experimental design agency that started out as a production company. Now, we have a production arm, a creative arm, and a strategy arm. Our company mostly works with B2B events, although we do some B2C events, as well. Although my role started in operations, I currently work in HR.

Ripple IT has worked with us for the majority of our company history, which has spanned 22 years. It's phenomenal how they're able to work with our team remotely to do pretty much everything IT-related. Whenever our employees are having technical issues, they'll work with us to troubleshoot.

Besides the day-to-day IT operations, their team handles the onboarding setup for new hires such as granting access to company resources like our Egnyte cloud system. It's the same for when anyone offboards — they're very hands-on in any large-scale layoffs that we have to do.

Several times a year, they audit our IT infrastructure since safety and security have become bigger concerns for us. That also involves testing our team on security practices and making recommendations. We've had ongoing conversations for the last six months about additional actions we can take as a company to up our cybersecurity, too.

As for some of their larger projects, we did a huge company rebrand back in 2017, and they coordinated with our website developers. They worked on our internal wiki, making sure that all of the content got moved over to the new domain. Then, obviously, all of our email addresses had to change, and they worked on a lot of the additional backend items.

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Results & Feedback

I work with a lot of external vendors, and I've never run across a company that works with us as well and as flexibly as we need them to be as Ripple IT. They always respond immediately, no matter who is reaching out. I can't think of a time when a team member has complained that they've reached out to them and not heard back.

Over the years, we've gone through company audits to see where we can save on costs, and our CFO and CEO have talked with me to see if we'd benefit from hiring some internal IT members. The conclusion is always the same: there's no way we can get what we need by hiring someone in-house nor going to another company that would afford us the same level of service as Ripple.

I appreciate that there's always a very open line of communication. The day-to-day items are processed through a well-oiled machine. For the bigger projects, I'll typically meet with our account manager every week to schedule deadlines and review deliverables. They've never had a problem with getting anything done.

Most impressively, they're just good people! Some of that comes from how long I've known them since I now have a relationship with so many of their team members. It's nice that they're able to offer a level of personalization, considering how easy it is to get lost in the fray as a vendor becomes huge.

Every time I have a bad experience working with another vendor, I'll email Ripple IT saying that I'm reminded of how wonderful they are. They've maintained consistency in the quality of their service because we've been working together for so long.

You can go to anyone at Ripple IT, and they'll find you the right person to get you what you need.

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See our full reviews on Clutch.

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