“Their turnaround time to close issues is extraordinary.”

Barney Gallassio — Chief Service Officer

Pillow Pharmahealth

Healthcare / Pharma

5.0 / 5.0

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How Ripple Helped

I'm the chief service officer of Pillow Pharmahealth. We're a small prescription benefit management (PBM) company that administers prescription drug programs for small-to-medium-sized companies throughout the country. 

When we started four years ago, we brought them on to set up the entire IT infrastructure for our small office.

When they were establishing our startup's IT infrastructure, they came in and helped us choose our laptops. Their team also set up our network. Essentially, they were responsible for all our IT-related matters. Following that, we established an ongoing maintenance contract with them to help us with anything related to IT that may arise. If we change servers or have any laptop problems or power outages, they're our go-to IT partner.

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Results & Feedback

Their service has been outstanding. Items get resolved on the same day we report them. They provide a same-day turnaround. We don't have any super challenging requests because we're a small team. Everything is worked on so fast and beautifully; we're absolutely thrilled with them.

Two or three times a year, we meet with Ripple IT to provide feedback in terms of areas for opportunity or things that are going well. We haven't had any sort of opportunity list with them. Our meetings are becoming shorter and shorter because all of the feedback is positive and wonderful.

Their technicians have been special for us. We don't have a lot of technical expertise within the organization so dealing with them has been a blessing. They're able to explain technical things to laymen in an easy way. Their team always remains patient with us, we're never rushed off the phone. We never leave with any open questions. Everything is crystal clear in dealing with the agents on the phone. Each technician always knows exactly what they're doing. They read up on our past issues so they're informed. It's clear that they're doing their homework. This is all on top of the fact that their turnaround time to close issues is extraordinary.

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See our full reviews on Clutch.

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