"I appreciated their flexibility and ability to stick with us until the initial project was complete."

Sarah Benedict — Policy & Advocacy Manager 

Food Well Alliance

Industry: Nonprofit

Rating: 5.0/5.0

‍

How Ripple Helped

I'm currently the policy and advocacy manager for Food Well Alliance. Food Well Alliance is a nonprofit operating in five counties around the metro-Atlanta area to support community gardens and urban farms.

Ripple initially came into our office and helped us transition from our landline system onto the Vonage application, which was available on our teams' phones. They established our wireless network too, helping us set up a contract with Comcast and implementing hardware to support our WiFi network. As we went remote due to COVID-19, their team also set us up with a new suite of laptops. Although they met our team, Ripple primarily supports us remotely. If we have issues, we send tickets through their system.

Results & Feedback

Our team feels supported and confident in our technology. We brought Ripple on board shortly before we left the office due to COVID-19. They executed our timely shift from desk lines to Vonage because we also moved to remote work. As we went remote, they also set everyone up with laptops. It was fortuitous because their team prepared us to leave the office.

We had complicated issues related to disentangling ourselves from our parent company's tech systems. Our onboarding took longer than Ripple anticipated, but they really stuck with us. As we transitioned off of our parent company's systems, they had weekly calls with our staff for several months. I appreciated their flexibility and ability to stick with us until the initial project was complete.

‍

See our full reviews on Clutch.

‍