“Ripple IT has changed my life in two years.”

Tim Brennan,  CTO
BBH Electric
Industry: Specialty Contracting
Rating: 5.0/5.0

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How Ripple Helped

I'm the CTO of Brooks Berry Haney & Associates, a specialty contractor in the Southeast US. We work on electrical work for highways, roadways, intersections, and airports.

I was having issues with my then current managed service provider (MSP) and had two projects that I needed to deal with. One of them was a file storage project, and the other was a device onboarding project. At the time, my current MSP wasn't providing solutions or communication. As a result, I looked for another company that specialized in these types of work and reached out to Ripple IT.

Ripple came on board to help me with those pinpoint projects. Since then, we've become a full client of Ripple and switched our entire MSP experience from our previous provider to them. We've completed several projects together, including network replacements, device onboarding and offboarding procedures, security stack improvements. 

Ripple now handles all of our IT requests, from printer issues to mailbox hacks. They do device onboarding and offboarding, which includes research, procurement, setup, and retiring. We also review all of our new security stack, including identity management, email management, antivirus, and cybersecurity training. They also maintain our inventory management and help me reuse devices rather than always buying new ones.

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Results & Feedback

I couldn't be happier with Ripple IT's work. Our device setup turnaround time has been cut down by over 75%. What used to take me two weeks to do is now done in under a week. 

Ripple IT has changed my life in two years. I can turn off my phone before I go to sleep rather than being on call 24/7. I'm also considering going on a vacation for the first time in 17 years.

Overall, Ripple IT has exceeded my expectations. They're faster than any company I've ever worked with. 

I've worked in this field for 20 years, so I've worked with several service providers. Still, my experience with Ripple’s entire team has been the best experience I've ever had. Their motto is "Clients First." They care more about the person than the person's problem. Ripple is exceptional at communicating and has buckets full of patience. They're fantastic at explaining highly technical issues in ways that people can understand.

The communications and relationships and attention to detail in maintaining those things are something completely unique in my experience with MSPs. I know that these people care about me and whether or not my day is going well. All of the technical issues and projects get taken care of because they're exceptional at that as well.

I haven't come across a single thing they could improve on. Ripple IT has been the best thing that's happened to me in my career.

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See our full reviews on Clutch.

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