Industry: Electrical Contracting

Company Size: 51-200

Brooks Berry Haney & Associates is a specialty contractor in the Southeast, working on electrical systems for highways, roadways, intersections, and airports. When their previous managed service provider wasn't delivering solutions or communication, they needed a partner who could step in, fix immediate pain points, and ultimately take IT off their plate. In March 2023, Ripple became that partner.

"Ripple IT has been the best thing that's happened to me in my career." - Tim Brennan, CTO, Brooks Berry Haynie & Associates

The Challenges

Unresponsive provider

Their prior MSP wasn't offering solutions or keeping up communication.

Critical projects stuck

Their file storage and device onboarding projects weren't moving forward.

Our Solutions

Ripple came in first to handle those immediate projects, then quickly grew into a full partnership:

Comprehensive IT Ownership

Ripple manages all IT requests, from device onboarding/offboarding (including research, procurement, setup, and retirement) to inventory management, printer issues, and mailbox security.

Infrastructure & Network Upgrades

We analyzed site requirements, bandwidth, and networking needs, then installed and tested new equipment across multiple offices to maximize reliability and speed.

Hardware & Device Strategy

Ripple evaluated the specs of devices in use, suggested better-fit hardware packages where needed, and helped maintain inventory to extend device lifecycles, reuse devices, and reduce unnecessary spend.

Stronger Security Stack

We overhauled their entire security approach, covering identity management, email protection, antivirus, cybersecurity training, and how they tie back to their main identity provider, so their systems and people stay protected.

Hands-On, Human Support

Their team worked directly with Jayesh (COO), Melissa (Director of Strategy), Sean (Director of Technical Services), and Caroline (Account Manager), and found the experience refreshingly different from other MSPs.

"Ripple's motto is 'Clients First.' They're not performative, so they don't set expectations they can't meet. They care more about the person than the person's problem. They're exceptional at communicating, patient, and fantastic at explaining highly technical issues in ways people can actually understand. The relationships and attention to detail are completely unique in my experience with MSPs. I know these people genuinely care about me and whether or not my day is going well."

— Tim Brennan, CTO, Brooks Berry Haynie & Associates

The Results

75% Faster Device Setup

Device setup turnaround time went from two weeks to under a week.

30% Fewer Test Failures

Training and device optimizations cut down on preventable errors.

Unmatched Responsiveness

Most tickets see same-day progress or are resolved within 24 hours, with solutions clearly communicated through Asana, Zoom, phone, or email.

A True People-First Partner

The client says that after working in the field for 20 years and experiencing several service providers, Ripple IT's is the best he's ever experienced.

"Ripple IT has changed my life in two years. I can turn off my phone before I go to sleep rather than being on call 24/7. I'm also considering going on a vacation for the first time in 17 years."

— Tim Brennan, CTO, Brooks Berry Haynie & Associates

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