Case Study

Gratus Capital

• Industry: Financial Services
• Company Size: 11-50

Gratus Capital is an investment management company based in Atlanta, Georgia, providing financial planning and advisement services. With a growing team and increasing IT demands, they needed a partner who could consolidate their IT services, improve performance, and eliminate downtime. In May 2023, Ripple stepped in to make it happen.

Ripple IT's team is integrated by really good people who care about our project and doing what is right.

Adrian Chastain

CTO, Gratus Capital

Before Ripple

Managing IT was becoming a challenge for Gratus Capital. They were working with two separate IT providers—one for managed services and another for cloud hosting. This created inefficiencies, slow operations, and support gaps. Their Workplace-based environment wasn’t delivering the speed or reliability they needed, leading to operational slowdowns and frustration.

The team needed a partner who could take full ownership of their IT needs, streamline their infrastructure, and provide reliable, responsive support.

The Challenges

• Keeping up with growth

  Gratus dealt with two separate IT vendors, each on different pages. One dealt with managed services and the other took care of cloud hosting. Lack of alignment contributed to a lack of growth.

• Lost efficiency

  Workplace environment wasn’t keeping up with their needs.

• Distributed ownership

  No in-house IT team. They needed a true partner to take full ownership and improve the way IT functioned.

• Inventory

  Lack of visibility, accuracy, and poor lifecycle management.

• Security management

  Needed help managing hardware, complying with SEC standards, and finding a partner that adhered to SOC II best practices.

Our Solutions

• Simple and Complete IT

  Ripple took a fractured IT setup for Gratus Capital and made it simple, secure, and efficient. We managed their IT transition in a measured manner, resulting in planned downtime and minimal disruptions.

• Complete Asset Lifecycle Management

  We came in and took care of Gratus Capital’s assets. 
  
  We cataloged them and determined where they are in the lifecycle to ensure all devices were modern, supported, and performed in a manner that helped their users get work done.

• Security That Does Get In the Way

  Ripple added a comprehensive security solution to the Gratus Capital environment, adding IT best practices like:

  • User education
  • Endpoint protection
  • Email threat protection
  • Device management
  • SSO

• Personalized, Hands-On Support

  We assigned James, our Senior Solutions Architect, to lead Gratus Capital’s IT transition. He serves as their escalation point of contact and works closely with three other engineers dedicated to supporting their team.
  
  Combined with our Humans First™️ support, Ripple provided a single point of support for the Gratus team.

The Results

• No More Downtime

  Since partnering with Ripple, Gratus Capital hasn’t experienced IT outages, allowing their team to work without interruptions.

• Seamless Support & Communication

  With a dedicated ticketing system, employees can quickly get help via phone or email. Ripple’s responsiveness resolves issues fast.

• A Trusted IT Partner

  Ripple acts as a true extension of the Gratus Capital team, managing IT and optimizing it for the future.

• On Time and Under Budget

  We completed the project without delays or cost overruns. It was a smooth and worry-free transition.

"James has worked countless hours, standing his ground as a true partner. He’s protected us from unnecessary costs, worked late hours to meet deadlines, and always comes to meetings prepared. He is an incredibly kind and reliable person. I couldn't have asked for a better partner to work with.”

Adrian Chastain

CTO, Gratus Capital

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