Brooks, Berry, Haynie & Associates

Our Solutions

• Ripple came in first to handle those immediate projects, then quickly grew into a full partnership:

• Comprehensive IT Ownership

  Ripple manages all IT requests, from device onboarding/offboarding (including research, procurement, setup, and retirement) to inventory management, printer issues, and mailbox security.

• Infrastructure & Network Upgrades

  We analyzed site requirements, bandwidth, and networking needs, then installed and tested new equipment across multiple offices to maximize reliability and speed.

• Hardware & Device Strategy

  Ripple evaluated the specs of devices in use, suggested better-fit hardware packages where needed, and helped maintain inventory to extend device lifecycles, reuse devices, and reduce unnecessary spend.

• Stronger Security Stack

  We overhauled their entire security approach, covering identity management, email protection, antivirus, cybersecurity training, and how they tie back to their main identity provider, so their systems and people stay protected.

• Hands-On, Human Support

  Their team worked directly with Jayesh (COO), Melissa (Director of Strategy), Sean (Director of Technical Services), and Caroline (Account Manager), and found the experience refreshingly different from other MSPs.

• Their CTO put it best:

  “Ripple’s motto is ‘Clients First.’ They’re not performative, so they don’t set expectations they can’t meet. They care more about the person than the person’s problem. They’re exceptional at communicating, patient, and fantastic at explaining highly technical issues in ways people can actually understand. 
  
  The relationships and attention to detail are completely unique in my experience with MSPs.I know these people genuinely care about me and whether or not my day is going well.”
  
  Tim Brennan, CTO, Brooks Berry Haynie & Associates