TSWII Capital Advisors is an alternative investment and advisor based in Chattanooga, TN. They have a 30+ year track record of investing in hedge funds, private equity, venture capital, and co-investment strategies. However, their team is small, which means finding an IT partner who would meet their needs was difficult. In 2016, Ripple stepped up to the plate.
“They’re available, timely, and resolve our issues. Ripple IT is a great partner to work with.”
- Chris Fehr, COO of TSWIITSWII Capital Advisors stands out for their 30+ years of experience and innovation in the world of finance. However, even the most forward-thinking teams can find themselves bogged down when they have to manage their own IT. This was the scenario facing TSWII. Their Chief Operating Officer (COO), Chris Fehr, found himself stretched thin dealing with both IT and his other responsibilities for TSWII.
The challenges were twofold for TSWII. Firstly, the COO's dual role was unsustainable; managing IT tasks detracted from focusing on more pressing responsibilities. Secondly, TSWII had unique IT needs. Their exclusive use of Apple products and their smaller team made finding a suitable managed IT services provider a daunting task.
The goal was clear: find an MSP who could take over IT management for TSWII so they could focus on their core business.
Our Ripple team covered everything from migrating data to cloud services to managing cybersecurity. We helped transition TSWII’s email services from one provider to another, ensuring minimal disruption to their operations. We also helped them onboard and secure new equipment and computers.
A key to TSWII’s success was the personalized support our Ripplers provided. We assigned one of our account representatives and a senior technician to their team, creating a direct line of communication for troubleshooting and project management. This arrangement ensured that TSWII's needs were promptly met, with solutions tailored to their specific needs.
What TSWII appreciated most about Ripple’s offerings was the quality of customer service. TSWII COO Chris Fehr went on to say that Ripple is available, timely and always resolves their issues. Our responses to TSWII (and the rest of our clients) are immediate. Whenever an inquiry is sent, we always let our clients know that a technician has been assigned to the case. We also ensure that our account representatives follow up, reach out, and plan for the future with our clients.
Because Ripple took over their IT, the COO of TSWII was able to redirect his focus toward strategic growth initiatives. This shift has not only streamlined operations for TSWII but has also positioned TSWII for growth, free from the constraints of IT management.
Ripple provides regular updates, swift issue resolution, and continuous improvements to TSWII’s IT infrastructure. We want to be able to anticipate their needs and provide strategic advice to make sure that TSWII's IT systems are prepared for future IT challenges down the road.
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