Our mission is to help you with your mission.

Ripple is a strong fit for organizations with 25+ people who rely on technology to do their day-to-day work and who need IT to be proactive, not just break/fix. We work especially well with hybrid and remote teams who value user experience, security, and predictable costs.

How is Ripple different from other managed service providers?

Our Humans First® approach means your people will actually enjoy working with us. Which means they won’t avoid calling IT when something is broken or slow.

Unlike many large MSPs, Ripple provides a dedicated, local team that feels like an extension of your own for both remote and on-site work environments.

What’s included in your Managed IT service?

While specifics vary by service tier, our managed IT packages typically include:

• Unlimited user support via phone, email, and chat, with remote-only or remote + onsite options depending on your plan.
• Onboarding and offboarding for employees, including account setup, workstation provisioning, and secure device retrieval and retirement.
• Network and environment support, including firewall provisioning/management, network monitoring, and backup for on-prem or cloud workloads (with data volume increasing by tier).
• Security stack: endpoint protection (EDR/AV), managed patching, email threat protection, MFA, DNS/web filtering, zero-trust/always-on VPN, and SOC coverage at higher tiers.
• Vendor management across ISPs, cloud apps, line-of-business apps, VoIP, printers/scanners, access control, and more—so your team isn’t stuck in vendor ping-pong.
• Asset lifecycle management, including inventory, warehousing, device shipping and retrieval, and secure IT asset disposal where applicable.
• Compliance and security education, from policy and risk assessments to security awareness training at appropriate tiers.

Ripple uses per-user, per-month pricing with tiered options (Teams, Pro, Premier) rather than one-size-fits-all bundles. Your monthly investment is based on:

• Number of users
• Number of offices/locations
• Mix of remote vs. on-site workers
• Security/compliance requirements
• Complexity of your IT environment (SaaS-only vs. cloud/on-prem infrastructure)

No. We believe in transparent, per-user pricing and no long-term contracts.

Yes. Many larger organizations work with us in a co-managed model. Your internal IT team retains leadership over platforms, data architecture, and key decisions, while Ripple:

• Owns selected functions (e.g., day-to-day user support, employee lifecycle, vendor management, or specific infrastructure)
• Provides strategic advisement and project execution where you want leverage

We often function as “your IT department’s IT department,” handling targeted functions or projects so your team can focus on higher-value work.

How do you handle security and compliance?Security and compliance are built into our service, not bolted on. Depending on your tier, you can expect:

• SOC II–backed operational maturity, so you know our internal controls and processes have been independently reviewed.
• A layered security stack: endpoint protection, managed patching, email threat protection, MFA, DNS/web filtering, and zero-trust/always-on VPN for secure remote work.
• Compliance tooling and advisory at higher tiers, including risk assessments, a compliance platform, policy guidance, and support for audits and evidence collection.
• Security awareness training for your end users, closing the “human” gap that attackers most often target.

We tailor the combination of tools and process to your specific requirements (for example, client-driven audits, board-level risk concerns, or industry regulations).

How do you support remote and hybrid teams?

Ripple has long experience with hybrid and fully distributed teams and builds security and usability around that reality. Examples include:

•  A zero-trust, always-on VPN approach so only trusted users, devices, and apps can access your data—without making remote work painful.
• Support processes tuned for people who may never come into an office—remote onboarding, device shipping/retrieval, and remote troubleshooting as the norm, not the exception.
• A security stack that follows the user, not just the office network, so your risk is managed whether people are at HQ, home, or on the road.

Ripple has long experience with hybrid and fully distributed teams and builds security and usability around that reality. Examples include:

•  A zero-trust, always-on VPN approach so only trusted users, devices, and apps can access your data—without making remote work painful.
• Support processes tuned for people who may never come into an office—remote onboarding, device shipping/retrieval, and remote troubleshooting as the norm, not the exception.
• A security stack that follows the user, not just the office network, so your risk is managed whether people are at HQ, home, or on the road.