What is Total Support?

Total Support is how Ripple helps you get IT out of the way and turn it into a tool of productivity. For one flat fee, your company can have affordable IT support from a whole team of IT professionals. We provide all the services a growing company needs, from the advice and planning of a CIO to the breadth of expertise and execution capabilities of a full IT department. Your very own IT department.

Don’t let IT hold you hostage!

We hear it a lot from managers: “I don’t feel like we are in control of IT. I feel held hostage!” We don’t think the traditional IT culture is a healthy one. That’s why we reject techno-babble and give it to you in plain English. That’s why we document everything we do. That’s why we make it easy for you to leave. No secrets. No attitude. No long-term contracts. Just seamless IT support and consulting delivered to help you turn IT into an asset.

Total Support Benefits

One Flat Fee

No surprises. You pay a flat monthly fee, and everyone has the same goal: reducing downtime. For about 1/2 the cost of health insurance, you can have a service that makes IT a tool, not a headache.

Instant Support™

Problems are addressed in seconds and minutes, not hours and days, using the latest in remote technologies. How much time is wasted when people try to solve their own computer problems? When they wait for hours to get help? How much does that time cost?

Depth and Breadth of Skills

You work with an entire team of IT professionals. Your Mom made this point for us: 2 heads are better than one. How about 18?

Anti-Spam

Kiss spam goodbye.

Proactive Security

Systems are patched quickly, vastly reducing the risk of exposure to nasties. You know where this is coming from: MyDoom, Blaster, and all the other mean names in the news. Most only effect unpatched systems. Are yours patched? How quickly?

Blended Service Model

You get the support you need–remotely or in person–whatever you need. We provide most support remotely. It's smart, and most importantly - it's fast. You can get back to work without waiting for someone to drive over. But we know that not everything can be done that way. We have smiling, friendly faces (don't let the smiles fool you - they're smart too!) to send over when that's the best way.

Multi-Platform

We can support what you have, and what you need: Windows, Linux, Macintosh. Every platform has it's strengths and weaknesses. Don't let anyone tell you otherwise. The important thing is to have someone who gets that and gives you options. Hey... that's us!

Quarterly Business Review Meetings

Your business goals drive our solutions, not the other way around. We live and breathe small businesses. So we're not looking at your business as a tool to drive IT expenditures. We're looking at IT expenditures as a function of driving your business. So, we listen. And we think. Then we act.

Professional Staff

We know, this really shouldn't be a big deal. Why do so many IT people act the way they do? We don't really know, but we only hire pros. So you can expect prompt service, problem resolution and promises kept. Does being nice count? We think so. So does communication. You can always find out what we're up to on the web, via email, or you can just pick up the phone and talk to us.

24-hour Network Monitoring

We are alerted to outages as soon as they happen so we can address problems quickly, reducing downtime. A lot of times our clients never even know there was a problem until we tell them. So actually, that's not much of a problem - is it?