Client Testimonials
Action Integrated Marketing
“Our Exchange server died mid-week, and parts were no longer available for it. Ripple set us up with hosted Exchange mailboxes so we could get back to work, and restored our email from the previous night’s backup. They even made sure we didn’t lose any incoming email during the transition. We were back up and running, sending and receiving email within 5 hours, and within 3 days we all had our old email back as well. It wasn’t something I'd want to experience every week, but it sure could have been worse.”
Lynn Buske, Controller
Hauser Group
“I have never been more pleased in my entire life over anything; the emotions that poured out from every pore when the light came on in my blackberry, from which I send you this message, are almost too much to explain. And then, if that wasn’t enough, the ten minutes it took to upgrade the memory and make my computer act as though it were reborn, pumped with the energy of a teenager, well, you'll excuse me if I need a moment...”
Ed Klein, President
Southeast Capital Partners
“Dear Rob:
I want to take a few moments to express my deepest appreciation to you and your staff at Ripple for the superior service you have been providing to our company for nearly two months. During this time I believe that I have met or talked to almost everyone in your firm and every single person has been extremely pleasant and willing to help in any way in a very prompt and efficient manner.
While we were deciding which IT provider to hire, I interviewed four other firms and not one of the other firms could compare to what you indicated you would offer. In just plain English, you made an excellent presentation of your services on our very first visit in a very pleasant, open, honest and non-threatening or pushy way. The day I met you was the day I decided Ripple was going to be our new IT partner.
For over two years we limped along with very little IT support and very meager attitudes from our former IT provider in servicing our account, which made my job so much more difficult. After hiring you, you called me during your second week of service for feedback as to how I felt about the service and support Ripple was providing. My response was, “Rob, you have changed our support needs from darkness into daylight! As the Executive Assistant to five executives and the Office Manager responsible for our firm’s IT support needs, you have lifted several thousand pounds off my shoulders! I am very thrilled with the magnificent service and excellent attitudes all of your staff have shown!”
I am extremely pleased to be working with you and your firm - in fact, I am thrilled! Because of my direct and honest manner, I wouldn’t be this exclamatory if I didn’t truly believe this. I would certainly recommend your services to any firm in need of an outstanding IT partner. Thanks to you and your entire staff at Ripple for all the hard work you are doing for Southeast Capital Partners!”
Linda Mitchell, Office Manager
Georgia Urogynecology
“I wanted to take the time to tell you how pleased I am with the depth, breadth, and quality of the service that I have been receiving from your team to date. I have over twenty years experience as a consultant in the information technology (IT) field. Consequently, I am a very demanding customer. Your team’s technical knowledge, attention to detail, and customer service-oriented attitude has won both my confidence and my team's. This has allowed us the luxury of focusing on our core business, and that translates into a competitive advantage for us.
Ripple was referred to me by my accountant. We are a small startup medical practice, and we wanted to build a network that would facilitate an easy transition to an electronic medical records and practice management system. Your team has provided excellent referrals for technical services that you do not provide, sound technical advice with regard to architecting a network that will scale-up as we grow, and suggested the appropriate level of service and support to fit our needs. Most physicians we spoke with use a part time technical resource. In our minds, we felt that approach was reactive and not cost effective. I did a salary survey (using our zip code as a filter) to compare what a single part time resource (one that was able to provide comparable service) would cost. I was pleasantly surprised to find that I am getting around the clock proactive monitoring and support at a better rate. Factoring in the tax liability and the administrative overhead of having an additional employee made it easy for us to choose Ripple Inc. as a third-party provider of IT services.
It has been a rare instance where I have felt like I have gotten a bargain. You can tell anyone you like that you have a satisfied customer at Georgia Urogynecology.”
Craig R. Harris, Practice Manager/co-owner
German American Chamber of Commerce
“The German American Chamber of Commerce had been a relatively small organization and very much behind the times as far as technology is concerned. As a non-profit, government organization, watching costs is very important and IT support was one area where costs were often cut.
However, this year we experienced a lot of growth in our organization and all the IT problems we had been dealing with quickly caught up with us. We had waited so long to get the needed IT support that we were often crippled by the problems which had accumulated. This made it at times extremely difficult to meet the demands from all sides of our business. We were losing time and money. Because the GACC relies heavily on email, faxes and the constant exchange of all kinds of information to communicate effectively and efficiently with Germany and our US customers, IT is extremely vital to our everyday business.
Only once we decided to invest in the IT of the GACC and take on Ripple have we seen the stark difference in how total IT support has benefited us. Constant problems such as excessive spam, undeliverable emails, slow internet, freezing computers, etc. hardly ever happen anymore. Having had the problems for so long and in a way being used to constant setbacks, we did not realize how much actual time we spent fighting the same problems over and over. Now instead of spending time trying to solve the problems ourselves, only to realize we cannot, and then having to still then have an external source fix it, we now have Ripple to fix the problems quickly and properly. With just a quick email or phone call, they start working for us. Ripple does not just try to fix the immediate problem but also fixes the root of the problem to prevent the same thing from happening again. We have saved ourselves so much time and energy. Now these problems are not our problems, they are Ripple’s problems.
However, the real benefit we are experiencing is that Ripple is helping us improve and streamline our business. We have had them add software, make constant changes to our computer settings and structure, etc. Because we have total support we are able to look into the future and find ways to improve our business. This benefits us as well as our customers. We could not have gone much further without the total IT support of Ripple. Overall, we are very satisfied with the investment we made.”
Melissa Dyer, Marketing
Corporate Reports
“How hard could it be to move the IT resources of a 25 person company? I mean you just shut down the servers, move them to the new space and turn them on again, right? That’s what we thought when Ripple gave us a quote for handling the IT aspects of our move.
At first we thought the price was kind of high, but we wanted to make sure the move went smoothly. In retrospect, it was a bargain. We had no idea what it takes to move an IT infrastructure. Ripple sure did. They started months before the move and worked with our contractors to recommend HVAC, power and network specifications for our server room. They recommended a network cabling company and helped communicate our requirements to them. They worked with our internet service and phone providers to coordinate the data and voice services as well as making sure our email found us after we moved. Above all else, they constantly served as the facilitator between all these different parties to make sure everything happened when and where it was supposed to happen. They kept everyone informed the entire time, and if we ran into something unexpected, they quickly determined our options and presented them to us so we could make an informed decision.
Our new office functions perfectly from an IT standpoint. Looking back, we know that if we had tried to do this without Ripple it would have cost us thousands in delays, problems, and aspirin.”
Brandol Major, Vice President - Production
Freebairn and Company
“So just how many T-1 lines does an Ad Agency really need? Or software licenses? Or computers? We found out, with the help of Ripple, that the answer to those questions was not nearly as many as we had been utilizing. At Freebairn and Co., we had spent too many years relying on an IT system that worked very well, but was in reality a cobbled together monstrosity that was a long way from efficient or economical.
Enter Mike, Rich, Homer and the rest of the gang. Not only did we ask them to audit our situation, we asked them to step in and run it with about a two and a half day notice. And they turned us around very nicely indeed, thank you very much.
Beginning about this time last year, the Ripple team helped us begin an IT course correction that has helped us to run a lot more efficiently and economically. And while the boys and girls at Ripple aren’t completely cheap, they did manage to save our place nearly 6 figures in savings. And more importantly our system runs on a lot less panic and a lot less sweat on our part than it ever did before.
So we are glad that Ripple found us and that we found Ripple. The concept is great, the technology is up to date. The savings are super. And the people are awesome, (and you should know that we have a special place in our heart for Georgeanne, but that is a totally different story).
Ripple: Congratulations on the 8 year mark, and thanks for helping us on our road to 25.”
John Freebairn, President
Current, Inc.
“Like any other business, we need to spend our time generating more revenue and profits rather than dealing with computer problems, but we learned from experience that we can’t simply outsource this critical part of our business to just any computer guy. That’s why we've trusted Ripple for over 4 years now. They have taken the time to truly understand our business and have become part of the team. Not only are they technical geniuses, but they are a lot of fun to work with. I highly recommend them to any business needing trustworthy and reliable technical support.”
John Mitchell, Vice President
Matlock Advertising and Public Relations
“If you are looking to outsource your IT support to a reliable partner, look no further than Ripple. They will truly partner with you by providing a dedicated team that takes responsibility for uptime and employee productivity instead of simply fixing what’s broken. Since bringing them on board, they've reduced downtime, improved productivity, secured our network, and have implemented new solutions that will save us a considerable amount of money. I have no hesitation on recommending them to anyone.”
George Matlock, Chief Financial Officer
GO! Productions
“Even though I don’t know how a computer works, I certainly know when it’s not working right. Since we brought in Ripple, our computers have been running a lot better and our computer problems have been minimal, which allows us to focus on running our business. They are super responsive and their knowledge really shows in the quality of their work. Plus, they are absolutely fun to work with! With all the headaches they have saved us, we wish we had found them years ago!”
Marcia Godoy, Office Manager
Action Integrated Marketing
“Before hiring Ripple we were experiencing on-going computer problems that our previous IT vendor just couldn’t seem to fix right the first time. That’s why we switched and started using Ripple - these guys really know what they are doing. Plus, they are easy to work with, flexible on their pricing and solutions, and respond to emergencies fast. I highly recommend them if you want a knowledgable IT vendor you can trust.”
Jay Murphree, President
Prevent Child Abuse Georgia
“Since hiring Ripple we have seen a definite improvement in the stability and reliability of our network. They straightened out a lot of messes, eliminated a number of problems we were experiencing, and have helped us avoid a lot of costly expenses. It is very clear to me that they have no hidden agendas and always give us straight answers instead of confusing “techno-babble.” They came highly recommended to us and I have no problem highly recommending them to anyone.”
William Renshaw, Chief Financial Officer